Frequently Asked Questions

For specific FAQ about Resident Meal Plans click here.

For specific FAQ about Commuter/Apartment Meal Plans click here.

ADDING MONEY/CHANGES/REFUNDS

Can I change my meal plan once I have selected one?

Absolutely! You may upgrade your meal plan at any time during the semester (provided your student account is in good standing) at campusdining.org or at the Meal Plan Office. The downgrade option is available the first and last three weeks of the semester. The charge/credit will be posted to your Student Account (able to be viewed in SOLAR under Student Financial Services).

How do I upgrade, downgrade, or cancel my meal plan?

Downgrades to a lower priced meal plan must be made in writing (in person or via the web) during the first and last three weeks of the semester. Upgrades to a higher priced meal plan can be made at any time during the semester in writing (in person or via the web) provided your student account is in good standing.

What happens if I run out of money on my meal plan?

In the event that you run out of money on your meal card, you can add additional funds to your plan online at campusdining.org or at the Meal Plan Office. You can also upgrade to the next plan at any time during the semester..

How can I add money to my meal plan?

You are able to add funds to all meal plans by cash, check or credit card in person at the Meal Plan Office or the Bursar’s Office in the Administration building. At campusdining.org you may add funds by credit card and they will be added instantly to your meal plan 24 hours a day, 7 days a week! You may also add funds by credit card over the phone with the Bursar by calling (631) 632-9316. If you are on a meal plan that was billed to your Student Account (i.e. a Residential, Apartment or Commuter plan), you may request additional funds be billed (provided your student account is in good standing) at campusdining.org or at the Meal Plan Office.

How do I get a refund if I change or cancel my meal plan?

All meal plans are annual agreements. Changes and cancellations must be made in writing. Otherwise, students are billed for the entire academic year. Non-attendance does not constitute the cancellation of the meal plan charges. Meal plan charges are refundable only if you withdraw from the University and check out with Campus Residences, therefore, cancelling your meal plan in accordance with University policies.

Are unused meal plan balances refunded at the end of the semester or at the end of the academic year?

No.

DELIVERY

Does the campus offer delivery?

You can order delivery from the Jasmine Food Court by using your meal plan or through Domino’s Pizza using your Campus Cash account (not part of the meal plan). For more information on ordering from Jasmine call 632-1858 or to order from Domino’s Pizza call 751-0330.

SPECIAL DIETARY NEEDS

How can I get assistance for my special dietary needs?

Campus Dining Services does their best to meet the needs of all of their customers. If you have any special dietary concerns such as gluten-free, vegetarian, vegan, peanut or other allergies, please feel free to call our Registered Dietician at 631.632.9979 for free nutritional counseling.

Kosher Dining is available Monday through Thursday at Delancey Street Glatt Kosher Delicatessen Restaurant in the Stony Brook Union. All dining locations carry grab and go Kosher sandwiches that are prepared at Delancey Street.

Halal hot food entrees are available Monday – Sunday at the Union Commons in the Stony Brook Union. All dining locations carry grab and go Halal sandwiches that are prepared at Halal New York.

ID CARDS

What if I lose my ID card?

You can report your lost ID card in the following ways:
A. On-line at campusdining.org, 24 hours day
B. Campus Dining Cashier
C. Campus ID Office, Administration Building, Room 103
D. Meal Plan Office, Stony Brook Union Building, Suite 250
E. SOLAR

Can a friend use my ID card to get my meals when I am sick?

If you are sick and cannot visit one of our dining locations you can have a friend do it for you. Just get a Sick Tray Form from your RA or RHD. Have the form completed and give it to a friend along with your ID card. Your friend will then be able to use your card to pick up a meal for you. Be sure the form is completed with all of the necessary signatures or your card will be confiscated. This option is only available for short-term illnesses. If you need this service for a longer period of time, contact the Meal Plan Office at 632-6517.

HSC STUDENTS

If I am a HSC student, can I use my meal plan at the hospital food court?

If you are a HSC student and would like to have a dual meal plan, bring your student ID to the Meal Plan Office (Stony Brook Union, Suite 250) and complete the Dual Meal Plan Agreement form. Your meal plan cannot be used at Starbucks at University Hospital.

QUESTIONS

Where do I submit questions, comments or concerns?

You can go to campusdining.org and click on “Contact Us.”

You can go to stonybrook.edu/fsa and click on Contact -> Customer Advocate.

You can call our Customer Advocate, Dawn Villacci at 631-632-9374 or send her an email at dawn.villacci@stonybrook.edu .